Customer Service

Whilst Hudson Belle strives to avoid the necessity for complaints, it has formulated the Customer Care Policy to assist any Service User who may be dissatisfied with its services. We are committed to consistent, fair and confidential handling of complaints and to resolving them as quickly as possible.

Lodging a Complaint

A customers have the right to lodge a complaint within 14 days of any of our purchases. Where possible, complaints will be resolved at the first point of contact in-store or by email at hello@hudsonbelle.co.uk.

Written complaints will be acknowledged within 48hrs of receipt with email confirmation that the complaint has been received.
If a complaint can’t be resolved immediately each customer will be given an estimated timeframe for resolution and the name of a contact person. Where possible, the staff member dealing with the complaint details will be the contact person.

Customers may also address a complaint directly to the Company via the above email address given above at any time.

Complaints Referred to Customer Care

Complaints referred to the Company’s Customer Care are recorded in a Complaints Log at the time of referral.

The Complaints Log allows for the process of the Customer Care Policy to be fulfilled. The log will contain full details of the complaint, including the date when it was made, details of all communication with the customer (including copies of emails and telephone notes) and any actions taken to resolve the complaint.

All customer details or details of a complaint will not be divulged to third parties unless the Company has the customer’s written consent to do so.
An approximate timeframe for resolution of a complaint by Customer Care will be provided to the customer, who will be given regular progress reports, especially if there are any delays or changes to what has been agreed as to resolution.

Customers who have had a complaint resolved may be contacted at a later date to ascertain whether or not they were satisfied with the manner in which their complaint was handled.

Visitors are also encouraged to read our Terms Of Service and Privacy Policy.